• Skip to primary navigation
  • Skip to main content
  • Skip to footer

Nicki Kane | Whangarei Insurance Broker

Are you looking for someone who can take the hassle out of looking after your family, business or farm insurances and ACC setups?

We can sort everything in person, by phone, Skype or Zoom.

  • Home
  • About Nicki
    • About Nicki
    • Does it cost you anything to work with me?
    • Some things to know about me!
    • Complaints handling and dispute resolution
    • Conflicts of interests and incentives- how do you know I’m really doing what’s best for you?
    • Duties Information- the legal bits of what I must do for you!
  • Insurance
    • For Families
    • For Business Owners
    • For Farmers
    • Contact your insurer directly
  • ACC
  • Articles
  • Contact
  • Home
  • About Nicki
    • About Nicki
    • Does it cost you anything to work with me?
    • Some things to know about me!
    • Complaints handling and dispute resolution
    • Conflicts of interests and incentives- how do you know I’m really doing what’s best for you?
    • Duties Information- the legal bits of what I must do for you!
  • Insurance
    • For Families
    • For Business Owners
    • For Farmers
    • Contact your insurer directly
  • ACC
  • Articles
  • Contact

Complaints handling and dispute resolution

If you are not satisfied with my financial advice service you can make a complaint by emailing me at nicki@planningpros.co.nz, or by calling me on 0272455133. You can also write to me at: PO Box 1602, Whangarei, 0140. (Please note an email or phone call is preferred to allow me to deal with the complaint in a timely manner) When I receive a complaint, I will consider it following my internal complaints process:

  • I will consider your complaint and let you know how I intend to resolve it. I may need to contact you to get further information about your complaint.
  • I aim to resolve complaints within 10 working days of receiving them. If I can’t, I will contact you within that time to let you know I need more time to consider your complaint.
  • I will contact you by phone or email to let you know whether I can resolve your complaint and how I propose to do so.

If I can’t resolve your complaint, or you aren’t satisfied with the way I propose to do so, you can contact my disputes resolution scheme provider: Financial Dispute Resolution Service. Financial Dispute Resolution Service provides a free, independent dispute resolution service that may help investigate or resolve your complaint if I haven’t been able to resolve your complaint to your satisfaction. You can contact Financial Dispute Resolution Service by emailing
enquiries@fdrs.org.nz
, or by calling 0508 337 337. You can also write to them at Freepost 231075, PO Box 2272, Wellington 6140.

Footer

Recent Articles

Private Medical Insurance – Focus on Getting Better

Access to Life-Saving Breast Cancer Drugs

What does ACC Actually Cover?

How ACC & Insurance Work With and Against Each Other

Your Privacy | Log in

Copyright © 2022 Spence Assets, PO Box 1602, Whangarei 0140