If you are not satisfied with my financial advice service you can make a complaint by emailing me at email@example.com, or by calling me on 0272455133. You can also write to me at: PO Box 1602, Whangarei, 0140. (Please note an email or phone call is preferred to allow me to deal with the complaint in a timely manner) When I receive a complaint, I will consider it following my internal complaints process:
- I will consider your complaint and let you know how I intend to resolve it. I may need to contact you to get further information about your complaint.
- I aim to resolve complaints within 10 working days of receiving them. If I can’t, I will contact you within that time to let you know I need more time to consider your complaint.
- I will contact you by phone or email to let you know whether I can resolve your complaint and how I propose to do so.
If I can’t resolve your complaint, or you aren’t satisfied with the way I propose to do so, you can contact my disputes resolution scheme provider: Financial Dispute Resolution Service. Financial Dispute Resolution Service provides a free, independent dispute resolution service that may help investigate or resolve your complaint if I haven’t been able to resolve your complaint to your satisfaction. You can contact Financial Dispute Resolution Service by emailing
firstname.lastname@example.org, or by calling 0508 337 337. You can also write to them at Freepost 231075, PO Box 2272, Wellington 6140.